Disclosure Log

Dear Sir/madam, I am conducting academic research on the prevalence and management of damp and mould in rental housing in Scotland. Please provide the following for the last three years: January 01 2022 - 31st December 2022 January 01 2023 - 31st December 2023 January 01 2024 - 31st December 2024 1. How many social homes are you responsible for? 2. The number of reports or complaints received by the Housing Association for mould, damp, condensation in each of 2022, 2023, 2024? 3. Please provide how these complaints are recorded e.g. damp, mould, condensation, or other general e.g. 'disrepair' 4. Provide, if recorded, the percentage per type of property e.g. detached, flat, tenement, semi-detached etc. 5. For these complaints, what is the average response time (in days): a) between the Initial report and the first visit/inspection? b) from the first visit/investigation to resolved/job closed? 6. What is your target/service levels for investigation reports of damp and mould? (please provide a policy document if you have one, or a link to an online document) 7. What number/percentage of visits are not completed within your target? 8. For closed complaints, what is the primary outcome (if recorded) e.g: - Advice given to tenant (such as ventilation/lifestyle) - Cleaning or treatment of mould - Repairs to the property - Improvements required for heating system or ventilation - Other (please specify) 9. Do you record repeat complaints? I am requesting aggregated figures only and do not require personal data about tenants or staff. Please provide answers in electronic form e.g. Excel, PDF, e-mail. Many thanks for our time and assistance. Kind regards, Julia McDonald University of the West of Scotland

Dear Sir or Madam, I am writing to request information about any noise-related complaints that have been made in relation to the property at Flat 1/2, 32 Auchinlea Road, Glasgow, G34 9NW. Specifically, I would like to know: The total number of complaints received regarding noise, shouting, or disturbances reported from that address; The general nature or type of those complaints (for example, whether they involved loud noise, shouting, or visits by police); If possible, whether any of those complaints made specific reference to a child’s behaviour or activity within the household; and When such complaints began, at least approximately (for example, month and year if available). I do not require the names or identifying details of the individuals who made the complaints. The reason I am requesting this information is to better understand the environmental circumstances affecting my son, Piotr Robert Lohman, who has additional needs. I am in the process of applying for my own accommodation and want to ensure that I can prepare a suitable, sound-adapted living environment for him. I have access to professional support from people experienced in building and nursery adaptations for children with autism, and this information will help me plan the right measures for Piotr’s comfort and development. Please confirm whether this information can be released under your housing association’s policy or under the Freedom of Information (Scotland) Act 2002. Thank you for your assistance.

Dear Housing Association, I am enquiring about the use of pest control on your properties. Please provide the following information for the period 1 April 2020 to 31 March 2025, broken down by financial year: 1) Total expenditure by the Housing Association on pest control services, including both in-house provision and external/contracted services. 2) If any services are contracted out, please provide the supplier name(s) and the contract value(s). 3) The number of call-outs/treatments by species category (e.g. rats, mice, pigeons, gulls, foxes, grey squirrels, wasps, bedbugs, cockroaches—please use your own categories if recorded differently). 4) For any lethal control commissioned or carried out by the Housing Association, the number of animals killed by species and, where recorded, the method used (e.g. trapping, poisoning, shooting). 5) A copy of any policy, guidance, or standard operating procedure relating to the Housing Association’s pest control service or contractors. Please also provide the information in CSV, Excel, or another machine-readable format where possible. If any part of this request is unclear, or if fulfilling it would exceed the statutory cost limit, please provide advice and assistance on how I can refine it. Thank you for your assistance. Yours faithfully, Rob Pownall

Hi there, Georgina Hayes from BBC Scotland News here. I am making a request for information under the Freedom of Information (Scotland) Act 2002, on Tuesday 26th August 2025. Can you please provide me with: • The number of tenants evicted from your Scottish properties for anti-social behaviour, broken down by each year, over the last ten years back to 2014/15. If you could please provide this information in the format of an Excel table, that would be greatly appreciated. I would like to remind you of your duty to advise and assist under the Act. As a result, please email me if you need clarification, refinement, or any questions answered regarding my request. Many thanks, Georgina

For the time period 1st April 2024 to 31st March 2025 (or your nearest 12-month period), please provide the following: 1. total number of violent incidents on your staff broken down by job title/category of worker 2. a breakdown of the nature of the violent incident e.g., verbal, physical, threatening behaviour 3. how many violent incidents have been reported under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences) Regulations, with a breakdown by job title/category of worker Please could you break this information down into incidents involving female staff / male staff. Violent incidents can include verbal abuse or threats including face to face; online and via telephone; physical attacks; threatening behaviour; racial abuse and sexual harassment/violence. As you will be aware the requirements of the Freedom of Information (Scotland) Act 2002 are that public bodies should provide requested information within 20 working days. We look forward to receiving your response.

1- what is your housing stock 2- what is your process for allocation 3- what are the numbers of those on your waiting list for homes, if possible could it be broken down to those who are looking for move into more suitable accommodation. I.e needing a bigger living space or a smaller living space. 4- how long have individuals been on the waiting list. 5- how many homes have been rented out in the last 12 months. 6- ethnic groups ,age categories of those waiting on houses.

Dear Sir or Madam, I would be grateful if you could provide your contract information as follows: 1. Wide Area Network (WAN) or Software Defined WAN (SDWAN) a. Please can advise who is the existing supplier b. Contract end dates c. Total contract value d. Which framework this was purchased under e. Name of the contact responsible for this 2. Local Area Network (LAN) a. Please can advise who is the existing supplier b. Contract end dates c. Total contract value d. Which framework this was purchased under e. Name of the contact responsible for this 3. Wireless Access (WIFI) a. Please can advise who is the existing supplier b. Contract end dates c. Total contract value d. Which framework this was purchased under e. Name of the contact responsible for this 4. Telephony/Unified communications (UC) a. Please can advise who is the existing supplier b. Contract end dates c. Total contract value d. Which framework this was purchased under e. Name of the contact responsible for this Many thanks for your help. Yours faithfully, Mark Freeborough

How many households are currently waiting to be housed by your organisation? How has this figure changed in the past 5 years?

Good Afternoon, I am writing to request the following information under the Freedom of Information (Scotland) Act 2002: 1. The number of reports or complaints received by the housing association relating to damp and/or mould in tenant properties, broken down by year, for each of the last five calendar years (2019–2024). Thank you, Jordan

1. The total number of occupants in social housing managed by Provanhall Housing Association Ltd. 2. The total number of UK nationals who are occupants in social housing managed by Provanhall Housing Association Ltd.

To Whom it may concern, I am writing to formally request information under the Environmental Information (Scotland) Regulations 2004 (EIRs). As part of my PhD research into household decarbonisation and the adoption of sustainable heating technologies, I am seeking information on low-carbon heating solutions implemented in your housing stock. Specifically, I would appreciate details regarding: 1. The types of low-carbon heating systems installed in properties managed by your housing association (e.g., heat pumps, solar panels, district heating systems, etc.). 2. The number of properties where such technologies have been deployed. 3. Which properties are currently installed with which low carbon heating systems (e.g. address with type of heating system) I believe this information is covered under the EIRs as it pertains to measures affecting or likely to affect elements of the environment, including energy efficiency and carbon emissions. If possible, I kindly request that the information be provided in an electronic format (e.g., spreadsheets or reports) and within the timeframe outlined under the EIRs. Should any of the requested information be exempt or unavailable, I would appreciate an explanation in line with the requirements of the regulations. If there are costs associated with processing this request, please inform me in advance. I am happy to provide further details about my research if required and would welcome any additional context or documentation you can share regarding your decarbonisation efforts. Thank you for your time and consideration. I look forward to your response! Kind regards, Rosemary Sida

Dear Sirs Accident date: 4 August 2024 Our client: James Main Accident locus: Path outside close of 40 Auchinlea Road, Glasgow G34 9NL We act on behalf of Mr James Main in connection with his claim for damages arising out of injuries he sustained on 4 August 2024 as a result of tripping on a defect slab at the above locus. In terms of the Freedom of Information Act 2000 we would be obliged if you would forward to us all documentation you hold showing: 1. Record of the path being adopted by Provanhall Housing Association. 2. Records of all inspections carried out for the 3 years prior to the accident. 3. Records of all repairs and other works carried out at the locus for 3 years prior to the accident to present. 4. Records of any reports made to you in relation to the condition of the locus during the 3 years prior to this accident. 5. Any complaints made to regarding the locus for 3 years prior to the accident to present. 6. Any reports made to you in relation to this accident. 7. Inspection and repair policy for pavements and paths. We thank you in anticipation of your kind assistance and we look forward to hearing from you in due course. Yours faithfully Ms Jena Mohammed Solicitor

1. How many social housing tenants in total were evicted from your properties between 6 September 2022 and 31 March 2024, ie over the course of the Cost of Living (Tenant Protection) (Scotland) Act 2022? 2. How many of these tenants were evicted due to rent arrears? 3. How many of these tenants were evicted due to anti-social behaviour? 4. Please disclose all other reasons for which social tenants were evicted during this period?

For the time period 1st April 2023 to 31st March 2024 (or your nearest 12-month period), please provide the following: 1. total number of violent incidents on your staff broken down by job title/category of worker 2. a breakdown of the nature of the violent incident e.g., verbal, physical, threatening behaviour 3. how many violent incidents have been reported under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences) Regulations, with a breakdown by job title/category of worker Please could you break this information down into incidents involving female staff / male staff. Violent incidents can include verbal abuse or threats including face to face; online and via telephone; physical attacks; threatening behaviour; racial abuse and sexual harassment/violence.

Under the Freedom of Information Act, I am writing to request information regarding pest infestations reported within properties managed by the Housing Association. Please provide details on the following: 1. Number of Reports: The total number of pest infestation reports filed by residents of properties managed by the Housing Association over the last five years. Could this be broken down by year. 2. Types of Pests: A breakdown of these reports by the type of pests identified (e.g., rodents, insects, etc.). 3. The total number of properties currently managed by the Housing Association.